A customer account gives you a complete overview of your orders at any time.

You can:

• view all your previous orders

• track the current status of your order (being processed or already dispatched)

• retrieve the tracking number directly

• see when a refund has been issued

You can also conveniently save your delivery and billing addresses. This saves time on future orders and means you do not have to enter your details again each time.

We have introduced an additional two-step authentication process.

Each time you log in, you receive a separate email asking you to confirm that you really wish to log in. This gives your account the best possible protection.

We are currently working on a rewards programme for you.
In future, you will be able to collect points and enjoy additional benefits when you order while logged into your customer account. Further information will follow in the coming weeks.

For both environmental and economic reasons, we generally reserve the right to combine orders placed within 24 hours with the same delivery address and ship them together in one parcel. If this reduces your shipping costs, we will automatically refund any excess shipping charges you have paid.

If you would like to change or cancel an existing order, please contact us immediately at sales@dagmarfischermode.de or call +49 (0) 7631/7408404 and let us know what you would like to do. We will of course take care of your request.

We usually pack your order within a few hours and dispatch it on the same working day.
When order volumes are very high, orders are dispatched within two working days at the latest.

Express orders received by 2 pm are generally dispatched immediately and delivered during the following working day.
Please note that express delivery can only be guaranteed from Monday to Friday.

We are sorry that your chosen item is already sold out!
You now have two options:

1. Sign up for an automatic, non-binding notification in case an item is returned. You can do this on each product page under “Notify me when this product is in stock”.

2. Contact us directly, and we will try to place a binding order for the item with the designer on your behalf.

Of course, we can enquire about items directly with the designer, even if we do not stock them.
This is always a binding order, which means that returns are unfortunately excluded.

Please email us the item number or a picture of the item at sales@dagmarfischermode.de. Please understand that these enquiries can only be handled by email.

“Goods on the way” is a logistics term meaning that the goods are on their way to us from the designer.
At this point, we offer the items for sale in our online shop and you can order them.
The item is therefore not available for immediate delivery, but in our case it will arrive within a few days and will soon be with you.

We dispatch your order as soon as the goods have arrived and been checked.

You will find a general size chart here. Naturally, it does not apply precisely to every garment. You are always welcome to email us at sales@dagmarfischermode.de, quoting the item number, and we will measure your chosen garment in the size you require.

From the day you receive the goods, you have 14 days to try on the items and, if necessary, return them to us.
Your return must be dispatched no later than the 14th day after delivery.

The sooner you return items you do not wish to keep, the sooner another customer can enjoy them!

We usually issue refunds no later than the working day after your return is delivered – often on the same day!

Do you have a reason to complain?

Please contact us immediately at sales@dagmarfischermode.de.

If possible, include photographs with your message so that we can assess the case as quickly as possible.

If you selected shipping with a return label when placing your order, a return label will be enclosed in your parcel.

If it is missing, please send us a short message and we will email you a return label immediately.

If you selected free shipping without a return label (available within Germany for orders of €300 or more), please return the items at your own expense via your nearest post office.

The address is:

DAGMARFISCHER MODE GmbH
Hebelstraße 9
79379 Müllheim
Germany

We can email you a return label for €5.90 within Germany or €15 for the EU (including Switzerland and the UK).

Please contact us at sales@dagmarfischermode.de.

When you order from our online shop, you receive an automatic order confirmation and a link to track your order.

Have you not received a tracking number by email? Please contact us and we will send you the tracking link again immediately.

If you receive a damaged parcel, please photograph it BEFORE opening it. We may need these pictures to claim compensation from the shipping provider.
If items are damaged or missing, please contact us directly.

Within Germany: DHL & DHL/UPS Express

Collection: We prepare your chosen items for you. Visit us during our opening hours to collect them or try them on in store. We reserve the items for you for 48 hours!

Within Europe: DHL/UPS Standard & DHL/UPS Express

Worldwide: DHL/UPS Standard & DHL/UPS Express

We generally choose the fastest service with which we have had the best experience in your country.

If you chose shipping with a return label when placing your order, your parcel will include one.

If it is missing, please send us a short message and we will email you a return label immediately.

If you chose free shipping without a return label (available within Germany for orders of €300 or more), please return the items at your own expense via your nearest postal service point.

The address is:

DAGMARFISCHER MODE GmbH
Hebelstraße 9
79379 Müllheim

We can also email you a return label afterwards for €5.90 within Germany or €15 for the EU (including Switzerland and the UK).

Please contact us at sales@dagmarfischermode.de.

Of course!

Your billing address does not have to be the same as your delivery address.

The VAT charged generally depends on the destination country and is calculated automatically using the delivery address you enter.

You will find the estimated transit times for the various shipping methods under DELIVERY.

Please note that we generally dispatch orders immediately.
If you request dispatch at a later date, please be aware that this shortens the return period accordingly.

If you would like a preferred delivery date, please email us at sales@dagmarfischermode.de.

For a parcel already dispatched within Germany, you can select a preferred delivery day through DHL/UPS tracking.

Please contact us directly. We will take care of the next steps and discuss with you individually what we need to resolve the case quickly.

Apple Pay

Klarna Sofort

Klarna Pay Later

Klarna instalments

Credit card

PayPal

Twint

Payment in advance / bank transfer

You will find more detailed information under PAYMENT.

Have you realised during payment selection that you would prefer another method? No problem: with Klarna, click the X and select “Yes, cancel payment”. With PayPal, click the blue “Cancel and return to DAGMARFISCHER MODE GmbH” button. When paying by credit card, you will find a “Return to previous page” arrow in the bottom-left corner. You can then select a different payment method.

You can order your voucher directly from our online shop:
ORDER A VOUCHER

You can choose to receive it beautifully packaged by post or as a print@home version by email.

Would you like a voucher for a custom amount?

No problem: email us at sales@dagmarfischermode.de.

Of course!

We wrap every item in black tissue paper, so every order is already gift-wrapped.

You can provide a different delivery address and leave a greeting in the order comments. We will handwrite it on a lovely card and enclose it with the parcel.

Once you have added an item to your basket, go to the relevant page via “View and edit cart”.

Below the items in your basket, you will see an “Apply discount code” field. Enter your code and click “Apply discount”.

With pleasure – we always enjoy personal contact with you!

Call us at any time during our opening hours on +49 (0) 7631/7408404.

We will help you find your new favourite outfit!

You will find all the information here: VISIT US

We generally recommend washing your new garment before wearing it for the first time, following the care instructions in the garment. Dyed items in particular may continue to release colour. Always put a colour-catcher sheet in the washing machine and wash the garment with similar colours. We are always happy to help if you have any questions.