Delivery Information

Goods are shipped by DHL and UPS (e.g. North America and other countries). All shipments are insured against theft and accidental damage during transit. We currently ship to over 200 countries around the world. If we do not deliver to your country, please contact us and we'll make it possible. Please be aware that sales taxes, customs duties, and handling costs may be charged by DHL on any shipment to countries outside of the European Union (EU), and will not be refunded if the items are returned.

Please note that as a customer outside the EU, you shop VAT free. The VAT has already been deducted automatically. Any customs and import fees may apply and must be paid by you directly. We have no influence on these fees. Please be aware that in case of refusal to accept the parcel any additional costs will be deducted from your refund. In this case due to customs paper work your refund might take up to 6 weeks after the parcel arrived.
Thank you for your understanding!

We reserve the right to combine separate placed orders in case the orders are not yet sent.

For economic and ecological reasons, shoes delivered outside the EU may not be sent in the original shoe box, but in high-quality cloth bags.

Please refer to the tables below for shipping methods, costs and approximate delivery times for your destination.